Travis Hegel is a one-stop branded travel and outdoor retail chain store with specialties in bag repairs services in Malaysia. We are the official stores for National Geographic travel bags in Malaysia. We are also the appointed Samsonite Sales and Service Center in the Northern Region, Penang.

Come and explore with us a shopping experience full of excitement and creativity. Many high quality and innovative travel and outdoor products awaiting you from luggage, backpacks, travel accessories to rucksacks, pouches, sleeping bags, tent, hammocks, and outdoor accessories.

We carry many reputable international quality travel and outdoor brands besides National Geographic, brands such as Osprey, Mountain Smith, Caribee, Deuter, Gregory, Caterpillar, LifeVenture, LifeSystem, LittleLife, Lafuma, Millet, EC-GO, Ellehammer, DQ & Co, Buff, Petzl, PacSafe, LowePro, Fenix, Victorinox, LED Lenser, Nite Ize, O2 Cool, Sea to Summit,Vibram, True Utility, Mund, HyperGear, Altra, High Sierra, and etc.

All of our products come with 1 year warranty, customers can buy with peace of mind.

We have a team of experts in repairing bags and leather goods. Just bring in your damaged bags for a free estimate and return with a good-as-new item.

We are committed to ensure all our valued customers to have total satisfaction in our products and services.

Our Outlets
Travis Hegel Abu Siti Lane Repair Center and Shop

Samsonite Appointed Sales and Service Center Penang

National Geographic Travel Bags Sales and Service Center.

Address: 34, Aboo Sittee Lane, 10400 Georgetown, Penang, Malaysia.

Tel: +6016-4112828, +604-2261294

Business Hours: Monday to Saturday from 10 am to 6.00 pm. Close on Sunday.

Products Offerings: Luggage, Bags, Leather Goods Repair Services.  Selling a full range of Travel Bags, Travel Accessories, Outdoor Gear, and Outdoor Accessories.

Travis Hegel Flagship Store, Gurney Paragon Mall Penang

Address: Level 4, Lot 4 & 5, Gurney Paragon Mall,163D, Persiaran Gurney, 10250 Penang.

Tel: +604-2189866, +6016-4112828

Business Hours: Monday to Sunday 11am to 8pm

Products Offerings: Complete range of Travel Bags, Travel Accessories, Outdoor Gears, and Outdoor Accessories.

National Geographic Store Gurney Paragon Mall, Penang

Address: Level 4, Lot 6, Gurney Paragon Mall,163D, Persiaran Gurney, 10250 Penang.

Tel: +604-2189866, +6016-4112828

Business Hours: Monday to Sunday 10am to 10pm

Products Offerings: Full range of National Geographic Travel Bags and Luggage.

Travis Hegel Penang International Airport

Address: L2AR-18, Level 2, Domestic Departure/Arrival(Airside), Penang International Airport

Tel: +604-6421244,  +6016-4112828

Business Hours: Monday to Sunday from 5.30am to 10.30pm

Products Offerings: Full range of National Geographic Travel Bags and Luggage. Limited range of Travel Bags and Travel Accessories. Very limited range of Outdoor Gears and Outdoor Accessories.

Repair Service

Disheartening to throw away the damaged or slightly impaired bag which is expensive, you like the most, or have sentimental value to you?

Now you don’t have to, just check with us and we will help to repair or recondition it back to its original at a reasonable price.


  • Luggage/Suitcase
  • Handbag
  • Bag Spa
  • Purse and Wallet
  • Backpack
  • Belt
  • Golf Bag
  • Laptop/Notebook Bag
  • Leather Bag
  • Camping Bag
  • Waist Pouch
  • Winter Clothing/Jacket 
  • Traveling Accessories

Just tell us the issue of your bags and we will fix it for you! 

Repair duration: within 15 minutes to 5 working days (subject to availability of spare parts)

Visit our retail stores now to get your bags repaired.

Samsonite Service Center We are the appointed Samsonite After Sales Service Center in Penang.

We are the official National Geographic Travel Bags Service Center in Malaysia.

Repair Price List

Luggage/suitcase Estimated charges
Luggage wheel RM30/pc onwards
Handle RM30/pc onwards
REPLACED Zipper head RM25/pc onwards
Stitching/sewing RM15/pc onwards
Open/Reset Combination Lock RM10 – RM50/pc
Replaced Full Set Trolley RM45/pc onwards
Bottom Stand RM20/pc onwards
Backpack, briefcase & Other Items Estimated Charges
Replacement of Zipper head RM10/pc onwards
Replacement of Zipper RM30/pc onwards
Stitching/Sewing RM15/pc onwards
Buckle/Hook Replacement RM15/pc onwards
Lockset Changing RM40/pc onwards
Winter wear/jacket zipper RM25/pc onwards
Golf bag RM20/pc onwards
Ladies Handbag Estimated Charges
Replacement of Zipper head RM20/pc onwards
Buckle/Stud/Magnet/Hooks RM20/pc onwards
Lockset Changing RM30/pc onwards
Hand/Shoulder Strap Replacement RM30/pc onwards
Handbag Relining RM40/pc onwards
Stitching/Sewing RM25/pc onwards
Change of Zipper RM40/pc onwards

Get Behind the Scene of Our Repair Team

Our Brands
National Geographic

National Geographic society is set to inspire the people to care about our planet. National Geographic Travel Bags' collections are iconic bags with quality, and are authorized distributed by us to bring to you.

Matador Packable Adventure Travel Gear

Matador specializes in designing products that are ultralight, waterproof, and packable. Meaning, everything Matador design and develop packs down to the size of your hand for easy and convenient transport.

Caterpillar Bags

Caterpillar, since 1904, is the world’s industries leader. Caterpillar Bags are built to last.


Ellehammer travel goods represents Scandinavian design while honoring the heritage of one of the most respected inventors of the 20th century, Mr. Jacob Christian Hansen Ellehammer.


Since 1897, Victorinox Swiss Army Knife has been a trusted tool of adventurers around the world. Whether you’re exploring the city, the ocean, the mountains or even space, the Swiss Army Knife is the companion you can count on.


A French brand, established in 1930, make and sell clothing and accessories in a spirit of simplicity and accessibility to support slow travel on outdoor and urban terrain, in keeping with sustainable-development principles.


Millet become famous in the 30's with the first braces suplplied shopping bags. Adapted some years later to the backpack, the idea quickly became the recipe for the french brand success. The mountain technical products development brings a strong image to the brand, reinforced with the best mountain dwellers of their generation signatures.

Mac In A Sac

Mac in a Sacsince 1987, has always aimed to offer the highest quality waterproof clothing, with a wide range of colours and sizes. Mac in a Sac range packs away into its own bag, making it super-handy!


Osprey is a US Colorado based travel and outdoor bags company which built products that last and with good after sales service.

True Utility

True Utility, a UK based company, provides people with minimalist and practical solutions to everyday problems. “Make it Small – Make it Useful – Make it Work!”


Deuter is a German brand of sport packs and bags, for hiking, trekking, snow sports and other uses. It was founded in 1898 in Ausburg.

High Sierra

High Sierra Sport Company was founded in 1979 by Harry and Hank Bernbaum as H. Bernbaum Import & Export Company, to provide high-quality bags at an affordable price. 


BUFF® is the original multifunctional headwear, it is originated from Spain, and has its own factory to  ensure that from start to finish, excellence is built into every product. 


Altra, a USA company, was founded with a desire to find a better shoe for road and trail running. Experience the FootShape™ and ZeroDrop™ design.

HyperGear bags are waterproof and durable for extreme outdoor conditions.

Vibram’s FiveFingers shoes offer a versatile minimalist footwear solution.

TIC Travel Bottles allows you to easily bring your favorite skin and shower products with you, wherever you go.

LifeStraw could filter out virtually all of the microbiological contaminants that make water unsafe to drink.


Lifeventure products are British-designed and developed using cutting edge materials and techniques. Every design has been deeply considered to help you get the best of life’s adventures, no matter how big or small. Giving you the freedom and confidence to live adventurously with exceptional travel and outdoors products.


Lifesystems products are British designed and developed using cutting edge materials and techniques. Every design has been deeply considered to help you get the best out of life’s adventures, no matter how big or small. To enable you to adventure further, secure in the knowledge you’re prepared for anything.


Littlelife products are British designed and developed using cutting edge materials and techniques. Littelife's mission is to give parents and children the freedom to enjoy the great outdoors in comfort and safety.


LED Lenser is one of the world’s market leaders in LED flashlights and headlamps. LED Lenser products are engineered in Germany, and are set the highest standards in innovation materials, technology, workmanship, design, and sustainability.

Mountain Smith

Mountainsmith, a Colorado USA company, is commited to building the best-made, most durable and functional packs on the market; unmatched by anyone for their comfort, stability, value and performance in the backcountry. 


Caribee is one of Australia’s most well known and a leading backpack, travel and outdoor brands. Committed to offer the latest designs, highest quality and practical products for realistic prices.


Nite Ize is a USA company whose mission is to create innovative, solution-based products with quality, performance, and value at the core.


EC Go products are made of non-toxic materials, are environmentally friendly, and are conformed to European standard. Fabric are carefully selected and given a water repellent treatment. Zippers are by YKK. Multi Purpose and multi functional.

Gear Plus

Gear Plus travel accessories are durable and functional products made from non-toxic fabric materials.

O2 Cool

O2COOL is a leading designer, manufacturer and distributor of creative consumer products that solve unique problems. The products are innovative, multi-functional and Cool by Design™. 

DQ & Co

DQ & Co is a New Zealand based travel accessories company. DQ & Co believe that if everyday, in small way, they can positively touch the hearts of a few souls, then that is a day well lived.


Allocacoc is founded by two design engineers from TU Delft University of Technology in the Netherlands since 2011. Allocacoc has established a philosophy aimed to redefine daily living through innovating existing products.

Sea to Summit

Sea to Summit cultivates a culture of design perfectionism to develop ingenious functionally beautiful travel and outdoor accessories products with a “no worries” Australian attitude.


Petzl is a manufacturer of climbing gear, caving gear, work-at-height equipment, and headlamps based in Crolles (near Grenoble), France.


PacSafe, HQ in Hong Kong, is the top brand in anti-theft travel bags.

MUND was born in the mountains of Sierra de la Demanda (Burgos, Spain). MUND are specialized in technique mountain and sport socks and compression garments.

Goal Zero

Goal Zero's mission is to put reliable power in the hands of every human on earth. At Goal Zero, their products are designed to lift the poorest of poor, and are still extremely relevant to the richest of rich. 


Fenix is a leading outdoor sport lighting brand which specializes in R&D, manufacturing and selling of outdoor sport lighting tools, including mid/high-end flashlights, headlamps, bike lights and camping lanterns, as well as accessories, etc.

Goodr running sunglasses, the innovative and colourful running sunglasses that won't slip off during your runs, originated from USA.

Skinners is lightweight footwear combining freedom and portability of socks with the basic protection of shoe.

Uniq is known for its series of functionally stylish phone and tablet accessories, bags, and travel essentials to ensure you stay in style, whether at home or away.